Job project report

Ground Crew

Introduction

This job that many people want to do and this job looks easy, but its acceptance rate is no high. As Mandarin Airlines, 2,838 people take an exam for ground crew, but the airline only recruits 30 people. Its acceptance rate is 1.06%. And China Airlines is also the same. It attracts 8000 people to test, but only employ 100 people and its acceptance rate is 1.2%. And this acceptance rate you should know you must stronger, outstanding than others. Otherwise, you couldn’t be employed by this job. Then, the ground crew has many different parts in it. They have IC, KP, LL, KL, CARGO…and so on, and when you enter this job that you might be assigned every department except CARGO. However, this job looks easy, and its Daily routine looks regular. In fact, this job is not relaxed and every ground crew that their biological clock has been reversed. And ground crew’s basic salary is thirsty five thousand to fifty thousand. Ground crew can divide two works. Then is about a counter that has different works to do. As Briefing, CLOSER, Check-in agent, EDITING, GD組員名單製作 and airport tax, those are people in counter needs to do. Moreover, one scheduled fight needs Controller/Coordinator, Check-in agent, Closer, BG and CQI to complete this job together. And another is about to board a plane. They are asked by DNA, and it means Departure and Arrival. They help some problems from plane or passengers who prepare to aboard plane.

1.     Job description

This job should help customers to solve their air ticket problems or their passport problems. In fact, they should deal with customers’ all problems, because they face people in front of airlines. When people’s passport can’t pass, they will tell people how to solve and help them to operate. And also help people to check in, check their airplane time.

However, the ground crew will confirm every customer’s visa and also check the plane seat, food for customers. And check if customers’ luggage overweight or not. Then, provide customers to buy the air tickets on the spot. They check customers’ luggage whether customers bring contraband or not.

In the counter work first is closer, the ground crew who is trained by the company will do this. And closer will be in charge of a group of tour’s counter. Second, is the check-in agent. In this part, you should help original customers to check in, luggage check. At this original customers mean that you don’t have a tour guide. The third is editing. This part you should edit the evening plane’s information today and tomorrow morning. Check if the special customers or not, and check special food’s information-SPML. Last is GD make crew members. This part is night shift’s ground crew usually do. They will make their crew member’s list of name tomorrow. And hey that information in computer and print out papers.

2.     Advantages of being ground crew

First advantages are air ticket discount that discount limit Direct Blood Relative, herself or himself and their spouse. But different airlines have different welfare. Some airline will provide some free air tickets in a year. And those free air tickets wouldn’t pay free, you should pay the airport tax. As you want to fly to Japan, one person should pay 12000, and you have 4 people in your family. You should pay 48000 originally, but using a discount that you can save 12000.

Second, you have regular and stable time on work, unlike flight attendant. And their arrange shifts is three months of one season. So you can arrange your vacation earlier. Then, also you can choose your work time. If you like to work in the morning, you can choose a morning shift. Lunch shift and night shift you can choose by your favorite. However, you have a stable salary as a civil servant.

Last, you can work regularly. Example, your shift is 8 to 4 o’clock. You can leave when the time is at 4 o’clock. You won’t afraid that your work wouldn’t finish. Then, I think this is also important, you can learn how to face customers and learn some life’s reason when you meet many people in your work.

3.     Disadvantages of being ground crew

You should cooperate work shift, although if you stay this airline for a long time that you can choose. But usually, you should work night shift one or two times a month. And night shift time like 2230 to 630. So you should try to adapt yourself. Then, your weekend, new year’s holiday, festival and typhoon holiday that you wouldn’t want to have a vacation. You should spend on work and need to sacrifice time with your friends, family…soon. Only if you ask others who willing to change their shift to you and another way that you can arrange your work shift well.

4.     Long-term career development

This job long-term development is no development because the ground crew this job is stable. You can’t change somethings suddenly, and you just think about how to make our customers feel to choose our airlines is good. Then, you can’t as a coffee shop that you can have many different branches in the market. Since airlines are those airlines, you wouldn’t establish a new airline by yourself. So don’t have long term career development sounds no bad.

5.     Who suits this job?

Everyone can try this job if only have determination. Because this job should do many things and have more advantages, disadvantages if you want to have many experiences you can choose this job. So, I think someone who has determination, wanting to service people and have a passion that suit this job.

6.     How to become ground crew

You should learn English well that you can communicate with foreigners and help them to solve those problems. And then, you should be trained by the airline’s course when you pass that you can become a ground crew. And my interviewee told me that if only you have a heart that you can become a fabulous ground crew.

And become ground crew you should be willing to do many things and also learn many things. Last but not least, you should have to bear hardship and work hard mind.

References:

1.    地勤人員介紹http://www.acda.org.tw/page2.php?id=42

2.          地勤人員都在做什麼 https://news.readmoo.com/2019/03/10/flight/

http://rhoda00491a.pixnet.net/blog/post/204811825-%E8%88%AA%E7%A9%BA%E5%9C%B0%E5%8B%A4%E5%B7%A5%E4%BD%9C%E6%97%A5%E8%AA%8C%28%E4%B8%80%29

3.          地勤人員錄取率https://video.udn.com/news/495344, https://news.ltn.com.tw/news/life/breakingnews/2153852

Interviewee: My cousin who work in Taoyuan airport